Privacy Statement (EU)

This privacy statement was last updated on 25.09.2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://clearcasa.es. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number
• IP Address

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

We determine the retention period according to fixed objective criteria: We retain general enquiries for 12 months after the last substantive contact. If an enquiry becomes part of a customer purchase or an active legal dispute, the relevant correspondence follows the retention period for that record instead.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• An email address
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: We retain invoices and related payment records for six years from the last relevant accounting entry, or longer where a specific legal obligation or an unresolved claim requires it.

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number
• IP Address
• Account name or alias

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: We keep your account and Buyer Hub information while you are actively using the service. When you tell us your property purchase is complete, we give you 90 days to download your files before closing the account and deleting its content. If your account has no activity for 24 months, we contact you and give you 30 days to confirm you still need it before closure. Invoices and other records we must retain by law are kept separately for the applicable period.

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Passport number
• A signature

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: We keep support enquiries while they are being handled and for 12 months after the last substantive support contact. We keep only information needed for an unresolved dispute or a specific legal obligation for longer.

1.5 Newsletters

For this purpose we use the following data:

• A first and last name
• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: We keep your marketing subscription details until you unsubscribe or withdraw consent. We then remove you from the marketing list and retain only the minimum information needed to honour your opt-out.

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• An email address
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: We retain invoices, purchase records and the customer details needed for those records for six years from the last relevant accounting entry, unless a longer period is required by law or for an unresolved legal claim.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Google Analytics retains most event-level data for 2 months and user-level and key-event data for 14 months. The user-level period resets when that visitor has new activity. These periods do not limit standard aggregated reports.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Botpress, Inc.
Country: United States
Purpose: Providing Rigby’s AI chat and property guidance.
Name: OpenAI Ireland Ltd.
Country: Ireland
Purpose: Generating AI-assisted buyer guidance and property analysis.
Name: ZERNIO SOFTWARE SL
Country: Spain
Purpose: Sending one-time SMS codes for account registration, sign-in and security verification.
Name: Trustpilot A/S
Country: Denmark
Purpose: Sending invitations to buyers to review their experience with ClearCasa.
Name: Google Ireland Limited — Google Analytics
Country: Ireland
Purpose: Measuring website visits and use after the visitor accepts Statistics cookies.
Name: Google Cloud EMEA Limited — reCAPTCHA
Country: Ireland
Purpose: Detecting spam, bots and abuse on public forms.
Name: Krystal Hosting Ltd
Country: United Kingdom
Purpose: Hosting and backing up the ClearCasa website, Buyer Hub, accounts and submitted information.

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Ryan Menzies t/a ClearCasa
Algorfa, Costa Blanca
Spain
Website: https://clearcasa.es
Email: privacy@ex.comclearcasa.es